Comtes de Provence answers your frequently asked questions - Les Comtes de Provence

Go to “My Account > Orders” to display your order history (orders in progress and past orders).

You will always receive a confirmation email when you place an order. First, check your email’s spam or junk folder. If you don’t see it there, you can see all your approved order in the “Orders” section of your account. If you can’t find the missing order, it probably wasn’t recorded, either because the payment wasn’t accepted or because you used a different account to place the order. You can contact our Customer Service team, who will be happy to perform the necessary searches.

You can track your orders in “My Account > Orders”.

Click on “My Basket” at the top of the page. There, you will see the description, price and quantity of each product in your shopping basket. On that page, you can change your quantities or remove products from your basket.

If you know exactly what you’re looking for, the fastest way is to use the search engine at the top of the page. Use it to search by product name. The products that match your search will be displayed immediately. If you are in need of inspiration, you can browse through our main menu for ideas for purchases or gifts.

We accept most bank cards. All payments are secure thanks to our payment service provider (SP Plus).
We also accept payments by bank transfer (the bank details will be provided after selection of that payment method and in the order confirmation email).
You can also pay by cheque made out to Agro’Novae Industrie (private customers only).

Yes, we do have promotional offers. Simply enter the offer’s promo code before submitting your order. The value of the discount will be applied to your order, but it will not appear on a separate accounting line. Although the terms of use of each promotion will vary, most of them have an expiration date. They are associated with promo codes that can only be used once per customer and cannot be combined with other special offers. Shipping promotions will only apply to orders which meet the specific promotional criteria and which are being shipped to a single address. With the occasional exception, shipping promotions usually only apply to standard shipping within metropolitan France.

Sometimes those offers will not be associated with a promo code and will be applied before you pay for your order. If you have any questions about a promotion, or if your order seems like it should be eligible for one, please don’t hesitate to contact Customer Service on +33 (0)4 92 33 23 00, Monday to Friday, 9 am to 5 pm CET, or via our secure contact form.